Below are some FAQ’s that customers regularly enquire about when signing up to / using our mailing address service.


Which business centre will my mail be sent to and when can I collect it?

Your mail will be sent to your company name at Rowan House, Hethersett.  Our opening hours are 8am – 6pm Monday to Friday, excluding bank holidays.  A limited service is provided over the Christmas period.

What happens to my mail once you have received it?

Mail can be held for collection in an allocated pigeon hole, or we can forward to an alternative approved address.

Do I incur any additional costs?

Additional costs will be incurred when forwarding incoming mail.  This includes postage and stationery used i.e. envelope, as well as a 10% handling charge.  Post is sent 1st class unless stated otherwise.

What happens when I have an item that need to be signed for?

We sign for these items on your behalf.  All items we forward are sent out as we receive them – Special Delivery received, Special Delivery dispatched to customer.  We can also sign for courier deliveries – we would inform you of its arrival and agree your instructions of re-dispatch or collection.

What happens if I receive a large item?

We ask clients to inform us in advance if they are expecting a large delivery.  If we feel that an item is too large, we will call you to inform you that we are not in a position to hold such items for a long period.  All items will require collection.

Can I register your address with Companies House?

Yes, this can be provided at additional cost.